Support

Frequently Asked Questions

Common questions about Woork and Appigration.

About Woork

What is Woork?

Woork is an AI-native platform for building business applications where apps, agents, and integrations are built in — not bolted on. It combines application development, workflow automation, AI agents, and system integration into a single unified platform called Appigration.

What is Appigration?

Appigration is Woork's core architectural principle: Apps + Agents + Integrations built as unified components rather than separate, bolted-on tools. Traditional platforms require different vendors for CRM, automation, AI, and integration. Appigration eliminates this "integration tax" by building all capabilities into the same architecture.

What does "built in, not bolted on" mean?

"Bolted on" describes adding capabilities through external tools, plugins, or integrations — each with separate security models, pricing, and interfaces. "Built in" means those capabilities share the same architecture natively. In Woork, a flow can invoke an agent that calls an integration that updates an app — all within one execution context with unified security and audit trails.

How Woork Compares

How is Woork different from Salesforce?

Salesforce is a CRM that requires separate tools for automation (Flow), AI (Einstein), and integration (MuleSoft) — each with different interfaces, pricing, and architecture. Woork builds all three capabilities natively into one platform. There's one interface, one security model, and one pricing structure. You don't bolt on automation or AI; they're built in.

How is Woork different from low-code platforms like Appian or Pega?

Appian and Pega are workflow platforms that have added AI capabilities over time. Woork is AI-native — agents are first-class citizens, not add-ons. Agents can build flows, create integrations, and even build other agents. Low-code platforms automate processes; Woork automates the building of those processes.

How is Woork different from RPA tools like UiPath?

RPA tools automate repetitive tasks by mimicking human actions on existing interfaces. Woork agents reason, decide, and act — they don't just click buttons. RPA is bolted onto legacy systems; Woork is a platform for building new applications with automation and AI built in from the start.

Can Woork replace my CRM?

Yes. Woork can function as a CRM with accounts, contacts, opportunities, and pipelines — plus workflows, AI agents, and integrations that traditional CRMs require add-ons to achieve. Alternatively, Woork can integrate with your existing CRM while handling automation and AI capabilities natively.

Capabilities

What can Woork agents do?

Woork agents execute tasks — they don't just chat. They can reconcile data across systems, review documents for compliance, process invoices, triage emails, coordinate approvals, and sync data between platforms. Agents operate 24/7 with persistent memory, configurable guardrails, and human-in-the-loop oversight when needed.

Can I build automations without code?

Yes. Woork's Flow Builder lets you create automations visually or by describing what you want in natural language. An agent can generate complete flows from plain English descriptions. For developers, custom code is also supported within flows.

What systems can Woork integrate with?

Woork has pre-built connectors for Salesforce, SAP, Workday, Snowflake, BigQuery, HubSpot, and more. Any system with an API can be connected through the Integration Builder — no code required. Agents can even build integrations automatically by reading API documentation.

Can agents build other agents?

Yes. Woork agents can define capabilities in plain English and create new agents with skills, tools, and guardrails. This enables meta-automation: agents that design and deploy specialized agents for specific tasks.

Industries & Compliance

What industries does Woork support?

Woork serves regulated industries including banking and lending (deposits, loans, credit risk, BSA/AML), legal (matter management, document automation, billing), healthcare (patient management, compliance), insurance (policy admin, claims, underwriting), and HR (onboarding, credentialing, compliance tracking).

Is Woork compliant for banking?

Yes. Woork is built for regulated industries with complete audit trails, decision traces for AI explainability, role-based access control, field-level security, and SOC 2 readiness. All agent decisions are logged and traceable for regulatory examination. Every action has a paper trail.

How does Woork handle AI explainability?

Every AI decision in Woork has a decision trace — a complete record of inputs, reasoning steps, tools invoked, and outputs. When a regulator asks "why did the system approve this loan?" or an auditor needs to understand a compliance flag, the decision trace provides a full answer.

Can I control what agents are allowed to do?

Yes. Woork agents operate within guardrails — configurable constraints that prevent unauthorized actions, restrict data access, enforce approval requirements, and trigger human escalation. You define the boundaries; agents operate within them.

Who Woork Is For

Is Woork for developers or business users?

Both. Developers get a platform with multi-tenancy, auth, security, and audit trails built in — so they can focus on business logic, not infrastructure. Business users can describe workflows in natural language and build automations without waiting for IT. The same platform serves both audiences.

Can consulting firms use Woork to build solutions for clients?

Yes. Unlike implementing on a vendor's platform (where the client locks into that vendor), consulting firms can build repeatable solutions on Woork, package them, and resell them. Your IP stays your IP. Clients lock in to you, not to a third-party platform.

Can software companies embed Woork in their products?

Yes. ISVs and software companies can build on Woork to add workflow, automation, and agent capabilities to their products. Multi-tenancy, compliance, and audit trails are already solved — so you can focus on what makes your product unique.

Agent Woorkers & Autonomous AI

How is Woork different from Lovable or other AI app builders?

Lovable and similar tools generate apps fast — and so does Woork. The difference is everything that happens after you build. Lovable apps have no multi-tenant security, no agent permission model, no compliance audit trail, and no governance story. When your ops team needs to run AI autonomously against live production data, Lovable isn't an option. Woork is built for exactly that. If you need a prototype to demo in a pitch: Lovable is fine. If you need something your compliance team, your IT team, and your ops team can all sign off on: you need Woork.

How is Woork different from just using Claude or ChatGPT?

Claude and ChatGPT are exceptional general-purpose AI assistants. Woork is an enterprise platform that uses LLMs as one governed component of a much larger system. In Woork, every AI action is bound by your org's permission model, executes within configurable blast radius limits, is written to an immutable audit trail, and can be paused for human approval on any action you flag as sensitive. Claude can generate code and answer questions. It cannot enforce your data permissions, log its actions to your compliance system, or stop itself when it's about to touch 10,000 records. Woork can.

What is an Agent Woorker?

An Agent Woorker is an autonomous agent that runs on a schedule or in response to data events — without waiting for a human to start a conversation. You configure the goal, the trigger, the blast radius limits, and any approval thresholds. The agent runs, does the work, logs everything to the Command Center, and surfaces a summary report. It's the closest thing to a digital employee that actually follows your IT policies: permission-bound, auditable, and stops before it does something irreversible without your say-so.

What is "blast radius" and why does it matter for AI?

Blast radius is a hard limit on how much an Agent Woorker can do in a single run: records it can touch, API calls it can make, tokens it can spend, time it can run. It's one of the most important safety controls in production AI — and almost no platform offers it. Without blast radius controls, an autonomous agent with an ambiguous goal or an unexpected edge case can touch thousands of records before anyone notices. With blast radius controls in Woork, the agent stops at the limit you set, files a report on exactly what it did, and waits. You decide what "too far" looks like.

How does the Desktop Extension work? Is it secure?

The Woork Desktop Extension is a browser sidebar that brings your agents, records, and flows into any web app you're already using — without switching tabs. Unlike consumer AI browser extensions that scrape page content and send it to third-party servers, the Woork extension is server-tethered: it connects directly to your Woork org, operates under your org's permission model, and logs every action to the Command Center. Your IT team controls who gets it, what it can access, and what it can do. If the user doesn't have permission to delete a record in Woork, the extension can't delete it either.

Can an agent approve its own actions, or does a human always need to be in the loop?

Both. You configure this per agent and per action type. You can run Agent Woorkers in fully autonomous mode for low-risk tasks (reading records, generating reports, sending internal notifications). For high-stakes actions — bulk updates, external emails, deletes — you can set an approval threshold that pauses the agent and surfaces a human-readable summary of what it wants to do and why, before it proceeds. The agent shows its reasoning. The reviewer approves or revises. The process continues. This is what enterprise AI actually looks like.

Getting Started

How do I get started with Woork?

Contact us at dowoork.com to schedule a demo. We'll show you the platform, discuss your use case, and help you understand how Appigration can eliminate your integration tax.

How long does it take to deploy Woork?

Woork is multi-tenant and instantly deployable. New environments can be provisioned in minutes. Building your first app, flows, and agents typically takes days to weeks depending on complexity — not the months required for traditional enterprise platforms.